That would be United Airlines of the "we didn't technically crash the plane, we just bonked it, we put the fire out relatively quickly, and you only had to spend three hours milling around in the baggage claim at O'Hare until we figured out how to get your carry-on bags back" flight from London back in 2010.
It would also be the United Airlines of the "sure, we said you can buy a ticket on our website; we just never said it would be either easy or intuitive to give us money in exchange for a plain coach seat" flight to Germany in 2011.
(It would also be the United Airlines of "United Breaks Guitars", but there's no way in hell that I'm bringing any instruments along on this trip.)
I don't like United, I think they give bad service, I don't want to fly with them. On the other hand . . . they run the cheapest flights, and the most flights, and I may not get the University to pay for another airline. Decisions, decisions. I may have to e-mail my advisor, who was in Vienna, last I checked, and have an e-powwow about this.